Truly bizarre behaviour from 10.11.15

Hi all,


I have a MacBook Pro Late 2013 model that recently experienced its first major upgrade technical issue - basically it would freeze on start up, booting in safe mode resolved nothing and after a short period of taking an hour and a half to boot a clean install appeared to have solved the issues. The recent upgrade has made another shambles only with some truly strange happenings:


  1. Start up is slow - ridiculously slow (1.5hrs)
  2. When waking from sleep - nothing works. Shut down required.
  3. The login screen appears twice - my user account only on the screen. Password entered and hit enter. Screen Dims. Same screen appears. Password entered. Actually enter the account.
  4. As a safe guard, I have created a second administration account that has been set up and accessed as to ensure it is operational. This is never visible at the log in screen (and yet the guest account that has never been active is present sporadically by default on start up) This second administrator account is only accessible once logged into the original created account which continues to degrade.
  5. Any interruption or change in state of bluetooth or wireless requires restart to resolve or it will never reconnect. Wifi connectivity is dodgy but I know thats a thing and won't whinge about it here.
  6. Keychain is practically useless - its asks for passwords on behalf of individual apps for about 20 minutes at a time - I've restored it, deleted it, disabled it, running first aid is greyed out - for my sanity and a consistent network signal I have not disabled it but systematically starving it of the requested data. Its annoying to dismiss it constantly but its better that than having it gorged with precious system keys that allow it to juggernaught through my network services demanding that everything stop because it needs another password entry for an app to use.
  7. The mac refuses to ever start in safe mode. I can try until i am blue in the face and it won't ever do it. Normal mode even when it looks like it is shifting to safe mode. The one occasion where it looked like safe mode (written in red in the title bar) the label disappeared without restart.
  8. When i select shut down - the mac will shut down 1 in 4 times. The remainder of the time it sleeps (as after shutting down, there is no apple logo and loading bar - simply the login screen as if it were sleeping - even though restart or shut down have been selected)
  9. Very strange SCWTL-#.wvx files appear in my download files and the following messages in console kill everything to do with the network immediately:
    1. CONSOLE entry for this which is bizarre is from quicklooksatellite and is as follows:
    2. [22:51:50.787] <<< FFR_Common >>> FigFormatReaderCreateForStreamReturningMatchingContainerLabelType: *** Could not find format reader for URL "file:///Users/JD/Downloads/SCWTL-3.wvx" path "/Users/JD/Downloads/SCWTL-3.wvx" extension "wvx" FileType '' MIMETYPE "(null)" SuggFileName "(null)" SuggNameExtension "(null)"


This is some of the odd behaviour. I would be really grateful if any of these could be explained. Its very weird as I have not initiated any of these behaviours and I like to think that I am a cautious browser only looking at legit sites and never clicking on silly email links etc.


Thanks in advance


John

MacBook Pro with Retina display, OS X El Capitan (10.11.5), null

Posted on Jun 12, 2016 2:51 AM

Reply
18 replies

Jun 12, 2016 3:06 AM in response to EvilJohnnie

Make sure you have reliable backups and then:


Use Disk Utility to verify/repair your disk.


If it's possible to restart in 'Safe Mode' and the problem goes away run EtreCheck:


http://www.etrecheck.com/


and post the results here.


If you think this started happening because your upgrade went wrong then download and use the 'Combo Installer' for OS 10.11.5, e.g.:


https://support.apple.com/kb/DL1876?locale=en_US


and if this doesn't fix it reinstall OS X:


How to reinstall OS X on your Mac - Apple Support


C.

Jun 14, 2016 2:40 AM in response to EvilJohnnie

For the first poster:


1. Disk Utility and Repair returned no errors.

2. Etre Check results below:

EtreCheck version: 2.9.11 (264)

Report generated 2016-06-14 19:34:10

Download EtreCheck from https://etrecheck.com

Runtime 1:41

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 446


Video Information:

Intel Iris

Color LCD 2560 x 1600


System Software:

OS X El Capitan 10.11.5 (15F34) - Time since boot: about 4 days


Disk Information:

APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.78 GB (23.60 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information:

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 149 Apple tasks

[running] 82 Apple tasks


System Launch Daemons:

[not loaded] 48 Apple tasks

[loaded] 144 Apple tasks

[running] 98 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-20) [Support]

[not loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-13) [Support]

[not loaded] com.adobe.AdobeCreativeCloud.plist (2016-04-07) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-05-05) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-13) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

[loaded] com.adobe.agsservice.plist (2016-04-12) [Support]

[loaded] com.adobe.fpsaud.plist (2016-05-10) [Support]

[loaded] com.apple.installer.osmessagetracing.plist

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-06-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2016-02-19) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-05-05) [Support]


User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-07) [Support]

[loaded] com.google.keystone.agent.plist (2016-04-14) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-06-03) [Support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-06-10) [Support]


User Login Items:

AirVPN Application (/Applications/AirVPN.app)


Other Apps:

[running] QA2G25RMZ4.com.wunderkinder.wunderlist-helper

[running] com.adobe.CCLibrary.68192

[running] com.adobe.Photoshop.48992

[loaded] com.etresoft.EtreCheck.10592

[running] com.etresoft.EtreCheck.8672

[running] com.macpaw.CleanMyMac3.Menu.88032

[running] com.microsoft.Outlook.15392

[loaded] com.microsoft.SyncServicesAgent.17632

[running] com.microsoft.autoupdate.fba.93792

[running] com.microsoft.outlook.databasedaemon.32

[running] org.deluge.53472

[loaded] 397 Apple tasks

[running] 227 Apple tasks


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-20) [Support]

QuickTime Plugin: 7.7.3 (2016-05-05)

AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-20) [Support]

AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-20) [Support]

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-20) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-05)

SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-13) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-20) Check version


User internet Plug-ins:

westpac-eaa: 1.0.1.381 - SDK 10.10 (2016-04-27) [Support]


3rd Party Preference Panes:

Flash Player (2016-05-10) [Support]

Java (2016-05-20) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

11% WindowServer

6% CEPHtmlEngine Helper(6)

5% com.apple.WebKit.WebContent(12)

4% kernel_task

4% deluge-gtk


Top Processes by Memory:

1.02 GB com.apple.WebKit.WebContent(12)

885 MB kernel_task

303 MB CEPHtmlEngine Helper(6)

254 MB mdworker(17)

254 MB Adobe Photoshop CC 2015


Virtual Memory Information:

85 MB Free RAM

7.92 GB Used RAM (1.07 GB Cached)

670 MB Swap Used



3. Computer won't start in safe mode - it won't even shut down must of the time.

4. I am yet to try - but 5 was done one upgrade ago.

Jun 14, 2016 4:57 PM in response to cdhw

Clean my mac is installed but is never used to clean anything and has no routine or scheduled operations.


It was installed to provide reference points for information on the mac (ie. Uninstall files that I manually delete when uninstalling an app that the apps uninstaller has left behind etc) - it has never been utilised in its capacity of maintenance or clean up.


I use MAC utilities exclusively for any verification, maintenance or clean up requirements.

Jun 14, 2016 5:01 PM in response to Barney-15E

Barney-15E wrote:


EvilJohnnie wrote:


and @Barney-15E


it is enabled with the error being that my new admin user account is not enabled.

Has it completed encrypting? The problems you see (short of not having the admin user enabled) are caused by it being in the middle of encrypting and hanging up.

If it has completed encrypting, you shouldn't see those problems.


It has been left logged in for 48 hours after the clean install to cover any large syncing requirements of the cloud data. As this is a clean install and no files were transferred until after this 48 hours had passed, one would assume even the most elaborate of encryption would have been completed. The new admin account is not the admin account that is problematic. It was created as these anomalies began to become prolific so I would have a back door to perform recovery tasks. It too has no files apart from the standard config of an admin user account

Jun 14, 2016 5:40 PM in response to Barney-15E

Erring on the side of helpful - I currently receive no warnings or indications (that I am aware of) that the encryption, original or subsequent, is in a state of error or incompleteness.


I am assuming you would expect an system warning indicator like a notification to flash from time to time, an entry in console to highlight an incomplete file vault state or for a warning within file vault settings similar to iCloud sync status indicators. No such warnings are present.

Jun 14, 2016 6:16 PM in response to EvilJohnnie

There is, in the FileVault tab of the Security & Privacy system prefs where I suggested you look.

It will tell you if it is turned on, if it is in the process of encrypting, or if it is turned off.


When it gets stuck, it might say that it is paused and to connect to AC power to continue. However, sometimes this doesn't work. When it is stuck in the middle of encrypting, the symptoms you report may be seen.


If it is Off, or completely encrypted, this is not the problem. I was hoping it would just be a quick answer from which we could either move on from or delve into.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Truly bizarre behaviour from 10.11.15

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